FAQ

Questions? Let’s Shine Some Light.

Here are answers to some common questions about Bright Shining Creations products, downloads, and licenses.

Are your products digital or physical?

Most products sold directly through Bright Shining Creations are digital downloads. No physical item will be shipped unless the product listing specifically states otherwise.

Books, merchandise, or print-on-demand products may be sold or fulfilled through Amazon or another third-party provider.

How will I receive my digital purchase?

After checkout, your files are generally available on the order-confirmation page and through an email containing a download link.

What should I do if I don’t receive my download?

Check your spam, junk, and promotions folders. Also make sure you entered the correct email address during checkout.

If you still cannot access your files, contact support@brightshiningcreations.com and include your order number and the email address used at checkout.

What types of files are included?

File types vary by product and may include PDFs, presentations, printables, ZIP folders, audio, video, or other digital resources. Review the individual product description before purchasing to see exactly what is included.

Can I use a product in my classroom, church, or ministry?

Unless otherwise stated in the product description, one purchase may be used by one purchaser, one household, one classroom, or one local church or ministry location.

Can I share the files with another teacher or ministry leader?

No. Product files and download links may not be shared with another teacher, classroom, church location, ministry location, campus, or organization.

Additional users or locations must purchase their own copy or obtain an appropriate expanded license.

Can I print copies for my students or group?

Yes. You may print reasonable copies for the students, family members, participants, or group members whom you directly teach, lead, or serve, subject to any limits stated in the product description.

Can I edit or resell your products?

No. Products may not be resold, redistributed, uploaded to public file-sharing platforms, modified for commercial distribution, or presented as your original work.

What is your refund policy?

Because digital products are delivered electronically and cannot be physically returned, digital-product sales are generally final once delivered.

We will assist with duplicate purchases, incorrect files, damaged files, and technical problems that prevent access. Please review our Refund Policy for complete details.

How should I save my files?

Download and securely save your files to your computer, cloud storage, or another reliable location. We do not guarantee that download links will remain available indefinitely.

How can I get additional help?

Contact Bright Shining Creations Support at:

support@brightshiningcreations.com

For order-related questions, please include your order number and the email address used at checkout.